Order Information & Tracking
Q: How do I track the progress of my purchase?
A: Sign in to your account and navigate to the “My Orders” page to track your purchase. Additionally, you’ll get email notifications at each milestone.

Q: Is it possible to cancel an order after it’s been submitted?
A: Provided the order hasn’t shipped, you can cancel it via your account dashboard or by reaching out to customer service.

Payment Methods & Costs
Q: Are there any additional charges when placing an order?
A: Absolutely not. All costs, inclusive of taxes and shipping, are clearly shown at checkout. No hidden fees apply.

Q: Do you provide payment plans for bulk orders?
A: Indeed, we offer payment plans for eligible bulk orders. Please consult our sales team for further information.

Promotions & Discounts
Q: Is there a rewards program for frequent buyers?
A: Yes, we have a rewards program where you accumulate points with each purchase. These points can be used for future discounts.

Q: Can I use more than one discount code per order?
A: No, only one discount code can be applied per order.

Shipping Options
Q: Which couriers do you use for overseas deliveries?
A: We utilize trusted couriers such as DHL, FedEx, and UPS for overseas shipments to guarantee dependable delivery.

Q: Is rush shipping available for automotive parts?
A: Yes, rush shipping is an option for an extra fee. Select it during the checkout process.

Returns & Credits
Q: What should I do if I get a faulty automotive part?
A: If you receive a faulty part, please contact us within 14 days of delivery. We’ll arrange for a replacement or issue a refund free of charge.

Q: How long does it take to get a refund?
A: Refunds are typically processed within 5-7 business days after we’ve received the returned item.